Agents Council on Technology discussion on 4 key consumer trends
The 12 ACORD LOMA Insurance Systems Forum is now in the rear view mirror, and another successful conference is complete.
As in past years iter8 was an exhibitor and participant at the ACORD Forum and at the pre-show ACT and AUGIE meetings.
The pre-show ACT meetings included an update and discussion pertaining to the 4 key trends and industry “must-do” items identified by ACT earlier in 2012.They are:
i) Social Web
ii) Demographic/Diversity Transformation
iii) Mobile and Mobility
iv) Connected Consumer
In four bullets ACT has identified trends that will dictate technology investments for both independent agents and brokers and insurance carriers.
For example, Jeff Yates of ACT elaborated on the connected consumer, “...this consumer is empowered through technology to interact with the world around them and thereby shape how business responds. They find, share and communicate differently than a traditional consumer. They live on smart phones and tablets and network with friends and businesses through social and mobile technologies......they make buying decisions differently, and broadcast those decisions to their networked community....”
iter8, as a key technology provider to insurance carriers needs to lead the effort to develop new technology solutions, so that the connected customer has options to deal with multiple insurers.
And, we are.
Our new consumer portal launched at this year’s ACORD LOMA Conference, is designed to meet the needs of a connected consumer.
Built upon the same engine as the agent or broker portal the consumer portal enables not just billing and policy inquiry, but also policy change and new business quote capabilities. iter8 strongly believes portal solutions are not “just a pretty face”, and that the portal architecture is as important as the user interface.
Contact one of our portal experts to learn how the iter8 consumer portal can help you in dealing with these four key trends.