Results from a study sponsored by iter8 and conducted by Deep Customer Connections, a market research and consulting firm specializing in agent-carrier relations, are shown in the attached pdf file.
The summary charts address the following research question:
"From the following list, select those functions you want but which are not provided by the carriers you most frequently represent."
Click Here to see the summary
The list contained 20 functions. The first chart groups the top 10 responses by total volume of mentions. It lists the functions from highest mentioned to lowest mentioned. The second chart below incorporates priorities, and further qualifies the gross mentions of the first chart by introducing the importance of these functions, and creates an importance mean. The top 8 importance means are graphed.